PicDefense Privacy Policy

1. Who We Are

PicDefense is an image compliance platform operated by Reliable Channel LLC. We help website owners inventory their images, assess copyright risk, store proof of licensing, and monitor for compliance drift. Our platform is available at picdefense.io and app.picdefense.io.

2. Our Privacy Promise

We know why this matters to you. If you are scanning your website for copyright risk, the last thing you need is that data being shared with the people sending demand letters.

So let us be unequivocal:

3. What We Collect

4. How We Use Your Data

We use your information only for these purposes:

• Delivering scan reports, risk assessments, and forensic analysis.
• Operating your proof vault and compliance records.
• Processing payments for your subscription or one-time purchases.
• Sending transactional emails (reports, alerts, account notifications).
• Improving the platform based on aggregate usage patterns.
• Communicating product updates or changes that affect your account.
• Marketing communications, only with your consent and with a one-click unsubscribe in every email.

We do not use your data for ad targeting, profiling, or resale.

5. Third-Party Services

We share data with a limited number of third-party services, each for a specific operational purpose:

We also use AI services and image analysis providers to power our forensics engine and assist with customer support. These services may process image data or anonymized account context but do not receive your risk scores, forensic conclusions, or proof vault contents.

6. Cookie Policy

Effective Date: April 23, 2025

We use cookies to help improve your experience of our website at picdefense.io. This cookie policy is part of Reliable Channel LLC's privacy policy. It covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself. Cookies set by the website you are visiting are usually referred to as first-party cookies. Cookies set by other sites and companies (i.e. third parties) are called third-party cookies and can be used to track you on other websites that use the same third-party service.

Types of cookies we use

Cookies on picdefense.io

How can you control cookies?

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences using our Cookie Consent Manager (available via the banner shown on your first visit or the "Cookie Preferences" link in our footer). Essential cookies cannot be rejected as they are strictly necessary to provide you with our services.

You may also set or amend your cookie preferences by managing your web browser settings. As each web browser is different, please consult the instructions provided by your web browser (typically in the "help" section). If you choose to refuse or disable cookies you may still use the website, though some functionality may not be available to you.

Updates to this cookie policy

We may update this cookie policy from time to time to reflect changes to the cookies and related technologies we use, or for other operational, legal, or regulatory reasons. Each time you use our website, the current version of this policy will apply.

For questions about our cookie practices, contact us at [email protected].

7. Data Security

We protect your data with:

• AES-256 encryption for data at rest.
• TLS encryption for all data in transit.
• Role-based access controls limiting who can access your data internally.
• Regular security reviews of our infrastructure and third-party integrations.

No system is perfectly secure. If we ever discover a breach affecting your data, we will notify you promptly.

8. Data Retention

• Active accounts: We retain your data for as long as your account is active.
• Account deletion: When you delete your account, we delete your personal data, scan results, and proof vault contents within 30 days.
• Financial records: Transaction records are retained for 7 years as required by law.
• Deletion requests: You can request deletion of your data at any time by emailing [email protected]. We will confirm deletion within 30 days.

9. Your Rights

Regardless of where you live, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated data.
• Export your data in a machine-readable format.
• Opt out of marketing communications at any time.
• Object to processing of your data based on legitimate interests.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

10. Children

PicDefense is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

If we make significant changes to this policy, we will notify you by email or through a prominent notice on our website before the changes take effect. Minor clarifications or formatting changes may be made without notice.

The current version of this policy is always available at picdefense.io/trust/privacy/.

12. Contact

For privacy questions, data requests, or concerns: